We create, manage and maintain integration between systems for our customers. We call our offering a service because it's the best description of what we do. What we are really doing is selling business outcomes.
The outcome our customers want to achieve is higher efficiency through automation and integration. Allowing their staff to focus on more productive business tasks.
What does this mean in reality - it means most of our customers tell us "we want to integrate with company x" and little more.
It's our job to work out what that means and how best to do it. It's our job to manage it and make sure it will deliver successful, efficient outcome to our customers and abstract any technical details from our clients unless requested.
Our Crossfire Service is typically hosted on our cloud environment at Amazon. This provides world class uptime, redudancy and scalability at an affordable price to most small and medium sized businesses. It's the full service, it's like GMail, it just works - you don't need to worry about upgrades, disk space, backups, or anything at all.
Certain organisations like or require the control of having their data in-house. We provide private cloud or on premise solutions to suit customers needs and we pair this with an attractive service agreement which provides you with frequent updates, and support levels to meet your business needs.
Our expert team works with you to setup your integration from end-to-end, right from gathering requirements, building the integration, testing with you and your partner, planning your go-live and initial monitoring.
Our support team respond to 74% of queries within 2 hours. We pride ourselves on providing real, human, english speaking support which will make an effort to understand what you need.